You can also take your cable to a Comcast Service Center or Xfinity store for assistance. Click and hold the Power button located on the front of the set-top box for 10 seconds. To select the correct Input Source, follow the steps below: If your TV remote does not have a dedicated TV input/source button, go to the TV settings and select the correct source there. no I have this monster of a signal amp where my cable comes into the house. Different TV Press all buttons on the remote including home button Sent a refresh signal (which I have no clue how they are sending this signal when this box is literally only plugged to power) Made sure TV is on and the right input Left the box on black screen for an hour Power cycled TV Power cycled the box Reset the box To do this, there is usually a pinhole located on the back of the box. Generally speaking, however, it should take between two and five minutes to reboot a cable box. 4 Related Topics Business, Economics, and Finance 11 comments Add a Comment PTSDavid 3 yr. ago First, plug the modem back into power. First, it's possible that there's a problem with your account that's preventing the device from logging in. Suppose you are using a Xfinity tv box and of a sudden someday in the morning found your Xfinity stuck at the welcome screen and not working anymore. Click continue. Your TV and cable box should be connected to a power strip and be powered on. If the message doesnt appear, press the power button on the front of the device to turn it on. An example of data being processed may be a unique identifier stored in a cookie. Post reply Preview. Box randomly restarts and get stuck in this Welcome menu. Click on the button for troubleshooting. Our community is your official source on Reddit for help with Xfinity services. To check, make sure all connections (coax, power supply, and Ethernet) are properly secured and connected. Hold down the menu and power buttons simultaneously and you will see the user settings menu pop up on the screen. Afterwards, reactivate your device and try launching Hulu again. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Its possible that the fault is with your Xfinity Remote. Nothing works. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). Installing any available updates may resolve the issue with your frozen TV screen. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. Check the power cable. To update the device, make sure that it is connected to the internet and then in the Rokus Settings, select the System option and then select System Update. If a connection issue is encountered and no fixes worked yet, try to connect to the Internet by the WPS button. Manage Settings If this doesnt solve the issue, replace the coax cable. is your internet working properly? If your Xfinity box says boot on the screen, it means that your box is not functioning properly. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-leader-4','ezslot_28',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Customers can call 800 934 6489 to receive technical support, ask questions about orders, product features, and troubleshooting, and any other inquiries they may have. Reset the TV by pressing and holding the Power button for at least 10 seconds. Usually, you dont need to make a prior booking. Thread starter Similar threads Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. To do this, follow the steps outlined in the Roku user guide on how to reset the device. Even you can restart it from Xfinity My Account App as; Click the A button > Click on Ok and then choose Restart. This ensures the TV boxes are communicating with the DVR box. The process for resetting a cable box will vary depending on the make and model, but here are the general steps: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-2','ezslot_30',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');1. Another helpful suggestion is to update your devices firmware. Has this happened to anyone else? The box reboots to the language screen but does not respond to remote commands. ). If the problem persists, skip to step 3. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-narrow-sky-1','ezslot_30',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');2. Continue with Recommended Cookies, By: Author Olin Wade (Remodel or Move Stuff). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Sharing my knowledge so that you can fix your tech issues with ease. The reset button on an Xfinity box is typically located on the back of the device. Your tv is connected to Xfinity tv box with HDMI cables. If you're still experiencing issues, contact us . We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. I have done the troubleshooting twice.no luck. Call our nearest Xfinity customer service and get help from them. In such situations, you need proper troubleshooting to your Xfinity Stuck on Welcome Screen. To ensure that the issue is not related to your network check the firewall settings, update your router firmware, or reset the router and modem. Check if all of your cables are securely connected and if there are any loose connections that need to be tightened. Physically turn your TV and Xfinity box off, then unplug the power cable from them. The consent submitted will only be used for data processing originating from this website. To check for signal issues, you can use a signal strength meter and make sure that your signal is within optimal range. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. He was the third tech I had out in a week and was the most knowledgeable. If you have a Flex device, connect it using the WPS button. Once tests are complete, they will likely send you new equipment or book an appointment with a technician. When you power up your device and get stuck on the welcome screen, the problem could be a loose cable, network, or software issue. Wait until the lights stop blinking. do you have more than one set top box? if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_24',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_25',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}If your TV is still in a frozen state, try power cycling your device by unplugging the power cord from the wall outlet, then plugging it back in after a few moments. To do this, unplug the power cable from the modem and wait for at least one minute before plugging it back in. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. Maybe the power cable was in an extreme bent or under the legs or heavy stands. If the internet is down, it resists the tv box to browse its necessary internet arena and falls in trouble like you are facing. Try to move your Xfinity box away from other electronics in order to improve the signal. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Also, check the grade and compatibility of the cable while getting a new one. Pretty common if the restart doesnt fix the issue. Press the Xfinity button. By: Author Olin Wade (Remodel or Move Stuff). Required fields are marked *. Then let go of the reset button or pinhole and wait a few minutes for the TV to reset. It can be fixed easily. Cant connect to mail server Thunderbird? tech come out, he added an amplifier on my line, and replace the 'main box'. It is significantly easier to get your remote battery degraded. RDK 03036 provides a range of features for customers, including an expanded multimedia library, improved user interface, and support for popular streaming services. it just happened to me after having no signal for 2 days. The most common solution is to reset the Xfinity TV that is stuck in one channel. For more information, please see our This seemingly doesnt show that the cable is damaged, but inside the core of the cable is torn and lost its temper. The set-top box will reboot automatically. When you buy through the links on our website, we may earn a small commission. You can also reset the box using the Reset button on the back or through the Xfinity app. 2. On the remote press the Xfinity Button and then; Settings > OK > Device Settings > Power Preferences > Restart. Wait until the screen loads and then click. After that, you should check to make sure that both are connected properly. Make sure that all the cables are tightly secured. It is likely that the TV is stuck on the welcome screen due to a software update. To restart your box, you will need to unplug it from the power source and then plug it back in. It may take several minutes for the box to be responsive again. So I suggest everyone ask to get the 'main box' replaced. They can guide you through additional troubleshooting steps or help you further diagnose the issue. The Xi6-T progresses to the "Welcome. In the Settings menu, select Connectivity and press the Refresh button. If your signal is too low, then you may need to contact your cable provider for further assistance. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. Share: Facebook Twitter Google+ Reddit Pinterest Tumblr WhatsApp Email Link. What is the way to cook broccoli without losing nutrients. For accessing most Xfinity services, youll need to create an Xfinity ID. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. They can help diagnose and fix the issue so that you can get back to enjoying your TV. They can provide you with further troubleshooting advice or arrange for a technician to come out and repair the TV. Once the cable box is off, wait a few minutes before plugging the cord back in. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. Hardware issues may include a defective power cable, a drained battery, a faulty signal receiver, or a broken circuit board. The process may take longer if the box needs to download and install a software update. It seems to be a common issue with Xfinity Set top boxes. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Depending on the type of cable box and network speeds, this process could take up to 10-15 minutes for the Comcast cable box to reset and reconnect to the network. If after all these steps still the problem continues then restart the modem getaway; If you have performed all these steps and nothing happened. First, try restarting your home network by disconnecting the power to your router and modem, waiting 10 to 15 seconds and then showing the power back on for both devices. Instructions are given on xfinity.com/equipmentupdate. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). If none of these steps work, then it may be necessary to contact the Roku support team for further assistance. If resetting the box doesnt work, try restarting your cable modem. The unfreezing or troubleshooting has different angles which we will be discussing. Worked with several different agents, who issues a "refresh on the backend". How to Fix Nintendo Switch Dock Not Working / No Green Light Issue? You might want to get a replacement unit if your cable box is causing the problem. This is exactly what I feared. You should now see the Xfinity welcome screen. I've been screaming at their automated system. But it is 'working'. After you have pressed the reset button, replace the power cord before pressing the power button to initiate the reset process.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-large-leaderboard-2','ezslot_17',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); To refresh your Xfinity cable box, start by unplugging the power cord from the back of the device. For example: Playstation or XBOX. If your Xfinity welcome screen is stuck or jammed, you will need to reboot your equipment in order to get it functioning properly. Make sure everything is plugged into outlets and working. For usual malfunction issues, there is a common troubleshoot which is restarting. But unfortunately you usually will be stuck back in theWelcome. Call Comcast and ask them to run TV diagnostics. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Lets make fixing things easy and fun! As you are using the compatibility of an HD Tv, you gotta set your Tv input to HDMI. Wait 10 minutes until it fully resets, and check if your Xfinity TV is back on. Then, follow the remaining steps listed above. Good luck all. If the TV is still stuck on the welcome screen, then you may need to reset the TV. Apr 14, 2020. Also, if you have the warranty, utilize it. This will reset the cable box and should bring it back to the default settings. I am in Peoria, IL. Restarting the gateway could also fix the issue. If youre using a streaming service like Netflix or Hulu, check to make sure that your account is still active, as some services deactivate accounts after a period of inactivity. if so check the cable connection for tighneess. Pigtou.com is supported by its audience. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. You could have a loose connection. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. One of your HDMI ports may be faulty. Plugging your Xfinity from the electricity also works in the same way. Use the method you feel most comfortable using. there should be an option to talk to a human being. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Then, you have to wait 48 hours or longer to hear back. Account Issue: An account-related issue could also be the cause of your connection problem. A few users reported that rebooting their TV boxes solved the issue. Anything else I might try to do on my end? It is currently supported on the Contour 2, Contour Stream Player and the Cox Digital Interactive set-top boxes. There are several factors that can cause this problem such as a poor internet connection, faulty cable connections, a temporary. You can try restarting it and see if that fixes the issue. Bienvenido. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . Locate the reset button on the cable box. Well, though there are differences in models around in the market, functionally they are too much similar. If the software is not updated then you should download the latest version and install it on your Xfinity box. Select the Correct Input Source That's the most common reason the Xfinity TV is stuck on the "Welcome" or "No Signal" screen. First, try restarting your TV. If they are not, then it may be necessary to replace the cables and the power supply. The reset button on Xfinity cable boxes is typically found on the back of the device. It could be your cable box isnt working. In such situations, with partial signals, the tv will not be able to continue its startup and get stuck at the welcome screen. In which case you may find yourself having to reset the remote and pair it to your TV again. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-mobile-leaderboard-2','ezslot_29',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');Once it is unplugged, wait for a few minutes and then plug it back in. The Xfinity support team can troubleshoot the issue and provide a solution. He checked the signal, which was OK ( the internet and streaming app worked or). Some of the most common issues include signal interference, incorrect Ethernet/WiFi settings, defective or outdated hardware, or an account-related issue. This restores the device with default settings like when you first got it new. The network would now be re-established. My telephone and internet works but not the X1 box or the auxillary box. Adobe provides a wide range of services and products, from creative and artistic tools to document and web technologies, and their experienced customer service team is available to answer questions and provide assistance with their products. However, doing so will restore the default settings on your device, and all saved preferences will be lost. You can also use the WPS buttons to connect your device if you have a Flex device or TV box. There is a system refresh and a device restart. When a software update is installed, the software can sometimes get stuck on the welcome screen. Your go-to tech troubleshooter! The light flashes blue, then just turns odd. Sometimes cable TV box has a damaged HDMI port or a faulty one due to some power outages. Please take it to your local Comcast store for a same-day replacement. What does it mean when your washer says add a garment? Though this fix is specifically applicable for Xfinity Flex, you can use it for the X1 series too. Click on the arrow button to the right and then click OK. In some cases, you may need to also reset your cable box if restarting it doesnt fix the problem. Restarting the gateway could also fix the issue. Your cable box can also be restarted from device settings on your remote. If it doesnt appear after a few minutes, restarting your television or X1 box may be necessary. If you dont have a TV remote, there should be a Source button on your TV. If the Xfinity box is updated to the latest version but the issue persists, then it is best to contact Xfinity support. Plug out all the cable connections from both devices and the TV. You may also need to do a full factory reset if the issue persists. Reconnect the cables and turn on the TV. Dont worry. Reboot the TV and cable box. Netflix Not Working on Samsung TV: Why & How To Fix! Click it and a help menu will appear on the screen. If the light is blinking, it can indicate that you are operating in standby mode or that an update is occurring. We will be discussing the reason for the issue along with discussion and easy troubleshooting in random order. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. To do that, click the remote button that says Xfinity. use the left and right arrow buttons to find Settings. Click on it. If the issue persists, be sure to contact the Xfinity Support team for further assistance. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. In most cases, this can be resolved by rebooting your cable box. Dont turn off your cable box or the power while it restarts.

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