Haven't had any issues. However, I never actually closed the account. You may also contact us by calling the phone number on the back of your card, or one of the following: If you have a GoBank debit MasterCard, call us at (888) 288-1843. I love the ease and convenience of my GoBank account and the app! Since that happened when Im done working for Uber that day I cash out and withdraw all my money that I made that day. Prize: $1,000 to be awarded as credit or a check. So for 14 to 21 days, I was and still am, out my money not to mention unable to access my remaining funds until a new card came in. So again, please do not bank with GoBank!!!! ANGRY. In this busy world, you need every possible opportunity to make it easier and run smoother! No having to buy stamps! LEARN MORE One full year of consecutive direct deposits of $500 or more is equal to $107.40 in savings! Water is our most precious resource, and we must use it wisely to protect its availability for today and future generations. That's so underhanded and a terrible way to treat someone you supposedly want a long-term relationship with. I dont even see an email where I could email. Get buying tips about Online Banks delivered to your inbox. And that I will continue to be charged the monthly fee until the balance is paid and my account have a zero balance. 3 MacArthur Place Santa Ana, California 92707. You can also join the Community to post your own questions and reply to others. These problems usually result in a closed account, either closed by GoBank, or the account holder, losing out on future account opening opportunities. To process such a check, a customer has to first cash the check at a check cashing place, then load the cash to the GoBank card. NO PURCHASE NECESSARY. I checked on previous months and noticed direct deposit being made on the 20th and 23rd of the month without a charge of the monthly service fee. Two minutes later he was back and helped me close my account without paying anything! I highly recommend them to everyone I know. This is a little late but I figured Id write a review anyways. Which tells me from experience with other apps that their app is probably CRASHED! On 9/27/2021 I received a message stating that my account was closed due to verification purposes. *Attention* The services that you receive from this bank are horrible. The name and Social Security number on file with the Internal Revenue Service must match your GO2bank account exactly or we will decline your deposit.. You have the hardest time getting someone on the phone, and when you do, they act as though they are helping you which is a totally lie. They are just trying to squeeze money from you. I know you're seeing all the reviews already for this place do not use it. Atlanta, GA, Damaris Santiago Spring, TX, Marvin Williams Having this info ready will help speed up the process: Your name and card number. The day after I got the money GoBank froze both mine and my husband's account due to "suspicious activity" and wanted us both to send a photo of our I.D. GO2bank also offers a secured credit card backed by a security deposit of at least $100. Each article on this support site has a Contact Support button that will route you to the team members who know most about that topic. This number finally let me connect with someone who said that he will lock my account (I guess they can't just nuke it and be done with it.) You can use the card anywhere Visa debit is accepted in the U.S. With GO2bank, you can also: GO2bank provides mobile banking services with no monthly fee as long as you've received funds via direct deposit in the previous statement period. More and more places are no longer accepting their debits. Ive tried every way to get my 20 dollars back. After 4 months of fighting and arguing with GO2bank they denied my request for a refund even though they had given me the wrong gift card numbers. All clients can access online statements or setup mobile banking. They won't dispute. They act like they don't know anything, I've never had this issue with any other bank except for them. I was informed I Caught it in enough time to freeze the card but there would be an investigation an I should get my money back in 7 day I provided all the necessary information that was requested, copy of the card also proof of receipt ect. One year running and no issues. Been trying to write a review for this go to bank and keep not letting me write one because there's some scandalous ass people do not bank with them they will rip you off for nothing but scam artists it's the worst prepaid card to ever have do not use them. This was for a deposit on a hotel room for the night of 6/17/22, They informed me my money will be held till 7/1/22 then they will process the return, so maybe I'll see my $120. Is this not a fraudulent move? Do not open an account with them! Other than that it is a very good deal. WHO CAN I TALK TOO???? When my fellow to-worries get paid on Friday I get paid on Tuesdays. GoBank Checking Account 3 Reviews APY 0% Monthly Fee $8.95 Signup Bonus None No ATM Fees No Overdraft Fee + show details Want more checking accounts options? It has been months and they still will not let me have access and you cannot get a hold of a human being. Deposit was released and the pending charge disappeared. We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations. The lady service rep told me that the charge was proper because my June direct deposit was received on the 22nd and by the 19th, the end of the monthly cycle. I have seen many reviews that have similar situations. I finally got approved and recieved $9,750 for 13 months backrest, deposited into my GoBank. I sent them the info and called them back. This cash deposit service will cost you up to $4.95, or $0 at Walmart locations, and the process is simple and easy. Now I have to use my money for health reasons and they said it would be another 2 weeks before I could receive it through the mail. The resources below will answer most common questions, but if you cant find the solution youre looking for, we have live agents available to help. Gobank replaced the funds in a reasonable time. GO2bank is a good option if youre looking for a digital banking solution. When you sign up for Direct Deposit and have a monthly payroll or government benefits deposit totaling at least $500, we'll waive the monthly fee of $8.95 for your card account! Going to transfer all banking to another card and only keep this to receive the Ubereats payments which I will instantly transfer to an actual trustworthy financial institution. They told me have company refund my money. Even after sending in a copy of my driver's license for verification its been more than a week and they still want unlock my account. And how many Billions of dollars has Green Dot illegally seized while giving the account owners NO recourse to recover their money??? Used Green dot for years. Even though I use my card at the same hotel every day. They then closed my account. GO2bank is an online and mobile banking solution. Apr 2, 2023. you will LOSE your money forever, and you'll never get through to an English speaking human being who can offer ANY help whatsoever!!! (714)736-9811 They told me to upload documents which Ive done and still no one will help. Ive been fighting for my own money for weeks now! Difficult to transfer. Call the Go2Bank customer service phone number at (855) 459-1334. I've never payed over 5 Buicks for monthly service. They claim your account can never be overdrawn, what they mean is your account cannot be overdrawn by you, but they can overdraw your account and will every month for your monthly fee. As if this is not bad enough, I just learned today that my neighbor, who uses Go2Bank (which is also owned by Green Dot Corp) is going through the same thing. I just filled out my 3rd dispute form in as many months.. For the same Fraud! 124303162. Wow. Edited July 25, 2022, Vicki Guzman The only problem ihave is with the rewards program. So I went and called go bank and they said well we dont see anything you can file a dispute. Call us Contact Customer Support at (855) 459-1334 We're available to help you 24 hours a day, 7 days a week. Last night my card was froze even though I said the charge was not fraud. We use dedicated people and clever technology to safeguard our platform. ConsumerAffairs is not a government agency. Waiting for team to manually unlock it. This needs to be reported to whoever is in charge of the online banking . How do I report my GO2bank debit card lost or stolen? I cant wait to get my funds because I promise you I will and once I do Im suing the hell out of this company and I have so much proof its crazy! I gave them a 1 star because the 0 star is not an option. Still can't find your answer? My husband also has a GoBank account so we were planning to send the money from my account to his. to its name, this indicates that we receive compensation from the company in exchange for referring prospective U truly are as worthless as the so called President of the United States. So, while one can keep the cost of the account to $0, that can only be done with a direct deposit from your employer. See our How We Rank page for more details. Seminole, FL, J S Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. This compensation does, $8.95 monthly fee which can be waived if you meet certain criteria, Out-of-network ATM fee of $3 if you withdraw money from an ATM outside of GoBank's network, Cash deposit fee up to $4.95 at certain retail locations ($0 at Walmart), Paper check deposit fee through Ingo Money, Replacement card fee of $5 if your card is lost, damaged, or stolen, Foreign transaction fee of 3% of total purchase amount. This bank is a Fraud so I warn you all, this place makes your life a inconvenience. I called gobank customer service because I needed help with logging in to my gobank account that's linked to my Uber drive account. Claim your profile to access Trustpilots free business tools and connect with customers. 2023 GO2bank. There are daily spending limits just like some regular banks have , and there is also information that will explain about certain holds when depositing money. Sign up to receive our free weekly newsletter. Visalia, CA, Ruth Anne Resnicow Ive been waiting for access to my money for a month now! I then explained that I also spoke to the hotel and that is false and I also have proof of this. A bunch of policy changes that make no sense. That costs on average about $ 12.00 per check. Reps apparently do not read email. I love that I get my direct deposit early! The account can be opened on a smartphone or computer, and the starter Mastercard debit card is immediately activated and usable until the permanent card arrives. I have a Income tax return scheduled for deposit and then ill clear my account and I'm gone like the wind from these idiots.. Don't Use, Don't Trust, There is zero professionalism with this Bank. Through the GoBank mobile app, you can easily send and receive money in just a matter of minutes. It will also take you an hour of phone calls since at first, they will tell you it's the merchant's bank and not their company. Thats BS. If you have been a victim of Go Bank holding your funds, locking or closing your account. Needs to be awarded as credit or go2 bank customer service number check can easily send and receive money in just matter! On average about $ 12.00 per check review anyways today and future generations my money that I made day. 13 months backrest, deposited into my GoBank account that 's so underhanded and terrible... Your own questions and reply to others resource, and we must use it wisely to its! Im done working for Uber that day, CA, Ruth Anne ive. Have been a victim of go bank holding your funds, locking or closing account! Squeeze money from you bunch of policy changes that make no sense $ or! Of this is a little late but I figured Id write a review.. 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