Did you respond to the hosts initial complaint? Theres generally no punitive damages you can sue for in small claims court. Everything You Need To Know, The Ultimate Guide To Hotel Wifi Speeds: How To Get The Fastest And Most Reliable Connection, How Many Housekeepers Does A Hotel Need: A Comprehensive Guide. I think you were. "We so enjoy staying at your hotel. Can I get a refund? Wed, April 12th 2023, 4:12 AM PDT. As with any hotel, we are constantly striving to make improvements that will be of better value to the guest. Dear Abby: I can't believe she ended our friendship over this wedding dispute, Dear Abby: My son says Dear Abby will confirm what I did was outrageous, Ask Amy: My friends walked out of the funeral, and I was frozen in shock. davsco, General Manager at Sheraton Sonoma Wine Country Petaluma, responded to this review. Contact him at elliott.org/help or chris@elliott.org. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. The apartment had a kitchen, which I used to cook some meals, and, cooking being cooking, some very small amount of smoke was produced, with no ventilation available. Kid paradise but too loud & overcrowded in pool & play area. Separately, you disputed the charges on your credit card. Female javelin coach, 26, accused of having sex with a 17-year-old boy on the high school track and field team after 'texting him at 2am and inviting him to her home' - before pair 'had a 17-month . Can I get a refund? I could have been hit with a smoking fee, but wasnt. queen room - smoking, queen room with two queen beds - smoking, king room. Maine woman accused of smoking crack cocaine outside of vehicle with child inside. Hotels cannot charge you for smoking if you didnt smoke. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. And that would have been you. If youre a nonsmoker and are allergic to cigarette smoke, its unlikely youre responsible for fumigating your quarters. Contact him at chris@elliott.org. Hello! I had stayed at Ace Hotel in Palm Springs a year ago with a group, and had been thoroughly impressed with my stay. I remember bumping into a housekeeper at a hotel as I checked out. And we sleep early at night. A Maine woman is accused of buying more than 50 firearms in a three-month span and selling them to people tied to a gang in California. STAY AWAY! Travel | The apartment is comfortable and the host is responsive. Goes without saying, right? Period. I reached last week, and so far it's been good. A: If you don't smoke, you shouldn't have to pay a cleaning fee. You could have appealed to one of the Red Roof Inn contacts I list at elliott.org/company-contacts/red-roof-inn/. I was on the first floor and my room overlooked the marina, which was nice . Period. Here are some tips to help you avoid these accusations: When booking a hotel room, make sure to book a non-smoking room if you dont smoke. It covers the cost of taking the room out of inventory and cleaning the linens, furniture and replacing the towels. I do apologize if this was of any inconvenience to you. Filing fees? Most hotels have a smoking fee that can range from $100 to $500. So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. If you smoke in a non-smoking room, you may be charged a smoking fee that can range from $100 to $500. The staff was friendly and provided great dining choices. Press J to jump to the feed. Orange. Ask Amy: Is my rule about streaming entertainment foolish? If odors are discovered or neighbors report a complaint, that can be an issue but I think your best bet in the moment is to politely reply. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! A place to ask simple legal questions, and to have legal concepts explained. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Period. So what went wrong here? Not only am I a lifelong non smoker, but I am 7 months pregnant. If he or she does charge your security deposit for smoking related damages, you can sue him or her for wrongfully withholding your deposit. It could have been a previous guest, too. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveler reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. However, if they have evidence that you smoked in the room, they can charge you additional cleaning fees. It's not false. If people who dont smoke are hit with them, and neither the hotel nor the credit card will listen to their appeal, then you can be forgiven for thinking theyre a moneymaking scheme. If the hotel staff is insistent that you smoked in the room, request evidence. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? https://www.peeryhotel.com/hotel-accused-me-of-smoking/, Appearance Published Date: If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We stayed at the hotel for our trip to Sonoma. There is literally evidence of a cigarette butt in your room. Create an account to follow your favorite communities and start taking part in conversations. But thats the world we live in. Yet to receive any reply. Applying a $250 fee without any formal notification would have raised my suspicions, too. Home; Shop; Contact; Blog; 0. Why would we then smoke in the room? I will literally NEVER stay with Holiday Inn again. But now she's $620 poorer after trying to reserve a weekend at a vacation rental in San Diego. Skip to content. So we opened the door and tried to air it out the best we could. I was then accused again of smoking from a smell in the hallway because of it coming from the bodies of two of my friends (of course I didn't know they smoked in their car). Tripadvisor performs checks on reviews. It's been over 12 hours and the host hasn't responded to my reply. Tiki bar almost as good as Oahu in Ha. It's been 12 hours. My dog loved the sand dunes on our early morning walk.. Editor, Marcus Herbert. : Lawyers, Answer Questions & Get Points The Mumbai Police busted a major prostitution racket in the city and actress Aarti Mittal has been accused of being the mastermind. If you quote me, don't forget the capital 'M'. Were There Hotels And Restaurants In Ancient Rome? We are more upset about being falsely accused of something that we did not do. Your only on-site option is to pay at the restaurant.Stay here if you are really scrimping on dollars, but do not let them put you into room 2015. No one was in that room!! This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. I told the woman at the front desk, but she said the Residence Inn had evidence and pictures of ash on the desk and in the trash. Airbnb support is notoriously terrible though. This has been done and the guest is aware it has been done. No fairer than a car rental company saying that any damage that happened to your car while you rented it is your responsibility. She said that we should have complained when we entered the room and there is nothing she can do about it. The "Bodak Yellow" rapper says she was accused of smoking weed which other hotel guests complained of smelling. So why did they put us in such a crummy room?Unless we missed it somewhere, they offer no complimentary breakfast at all. But I don't smoke. We did place on the floor so they would be exchanged. Any updates on this? We often link to other websites, but we can't be responsible for their content. Reddit and its partners use cookies and similar technologies to provide you with a better experience. What a pitiful excuse for a hotel, and an embarrassment for the entire brand. It's simply too risky. First, I let a friend smoke on the balcony which I did not know wasn't allowed in my apartment. Christopher Elliott, King Features Syndicate, Inc. elliott.org/company-contacts/red-roof-inn/, They spent their lives teaching California's children. The beloved Slow Boat Tavern in Hillman City is closing, Our food critic ate 500 tacos around Western Washington to pick his top 30, A perfect hike for spring: Beach, boats and bluffs on Camano Island, Crystal Mountain extends season to May 21; Alpental set to close April 23, Waited too long to get a passport? We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. And a cigarette butt can and does generally give off an odor, which smokers can be unaware of. Nothing was touched, everything was just as we left it when I got back to the room. We take our commitment to a smoke free environment very seriously and when a room has been smoked in we have to deep clean it for the next guests comfort and health. This will eliminate any confusion and ensure that you wont be accused of smoking in the room. However, that has changed. You also have the right to file a counterclaim of "malicious prosecution. We were there for three nights from a Sunday and even though you would think it was peak time, it was still pretty quiet. .even if there is a freeway bridge just past the marina. The room was very modern with a tile shower, new bedding, a flat screen tv, and other amenities. Stayed in this hotel for WELL under 24 hours for business. ANSWER: You didn't smoke in your room. After I left the hotel I received an email stating they were charging me $300 for smoking in my room. You also stated that " I only left the room for a moment but never noticed any evidence" , but if someone is desperate for a smoke, sometimes a moment is all they need to light up for a quick puff. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Is that fair? by Ariana St Pierre, WGME. A: If you don't smoke, you shouldn't have to pay a cleaning fee. The Sheraton in Petaluma is a great hotel if you are looking for a chain hotel that is close to Sonoma, Napa, and Santa Rosa. I told the lady at the desk Iw anted to check out, but that there must have been a mistake, There is a smoking charge on my room, and I don't smoke, and nobody smoked in or near this room. Smoking is a fire hazard and can cause damage to the hotels property. This combined with you saying that the smell of smoke may have stuck to your friend, and you can start seeing why they may believe someone was smoking. Exploring The Legalities And Risks. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! But I didn't see any photos of the alleged evidence. It is about 25 minutes from the city of Sonoma, but the road is a back country road that isnt as easy of a drive as the interstate, especially after some wine. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. Otherwise, find a better hotel. October 6, 2022. - See 809 traveler reviews, 412 candid photos, and great deals for Emerald Beach Hotel at Tripadvisor. Can You Stay In A Hotel At 17 With An 18 Year Old? If you are being charged for smoking in a non-smoking room, you can dispute the charges with your credit card company. . Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. I contacted Ace on your behalf. The thing is, my partner and I are lifetime non-smokers and we are hardly at the apartment to make any noise anyway. Jennifer Scruggs, 35, of Turner . They asked me to "behave" and threatened further . Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. You were still being polite when you referred to it as an odor.. Here's what to do. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. They wouldn't listen to me. Elevator doors rusty and squeaky, half the screws on the car operating panel missing. Host falsely accused me of smoking. Is that legit? We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. If youve been accused of smoking in a hotel room, you can prove your innocence by presenting evidence such as a non-smoking room receipt or a clean ashtray. As far as they're concerned, if anyone lit up in the room, and they see evidence of. In this article, we'll dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. Can You Smoke Weed In A Hotel? I am literally getting stressed out just recounting this unbelievable experience and writing this. I loved the beach. This is the version of our website addressed to speakers of English in the United States. Ask Mark B about Sheraton Sonoma Wine Country Petaluma, Ask Stormfront5 about Sheraton Sonoma Wine Country Petaluma, Ask mdr9 about Sheraton Sonoma Wine Country Petaluma, Ask KateM1981 about Sheraton Sonoma Wine Country Petaluma, Ask Panther52 about Sheraton Sonoma Wine Country Petaluma, Ask mrae1972 about Sheraton Sonoma Wine Country Petaluma, We compared the lowest prices from 9 websites. Willow Tree Lodge. They now have a restaurant in its place. Being accused of smoking in a hotel room can be a frustrating experience. View out the window is of the back of another building.The entire hotel needs some maintenance. When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. But hotels don't necessarily see it that way. All Access Digital offer for just 99 cents! This prevents any smoke from entering the room and causing false accusations. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Do You Pay For Hotel At Check-In Or Check-Out? We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. I also agree that the $250 is fair. He said "NO!, our manager last night knocked on your door, and an OLDER LADY answered and said people were smoking in YOUR ROOM!!!" FAQ. I am a non-smoker being accused of smoking and being forced to leave. The New York Marriott Downtown first started charging people $250 for simply leaving the smell of smoke in their rooms after . Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. The hotel doesnt have to share their footage with you, and subpoenaing things like that is generally outside the scope of small claims court. Please do not quote spam as this enables it to 'live on' once the spam post is removed. After returning from our trip, I checked the credit card activity and noticed that there was a charge of $100 for a smoking fee. There's generally no "punitive" damages you can sue for in small claims court. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Needless to say, we do not smoke and have medical records to prove this.The hotel claims they have pictures of a cup of cigarette butts by the window, but won't provide the evidence despite being asked multiple timesMy CC company denied my dispute twice and . A hotel charged me a $300 smoking fee. Your room had to be closed for a few days while the hotel cleaned it. Travel | We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. We are, like all Sheratons, a 100% smoke free hotel. March 29, 2023, When planning a vacation, one of the biggest decisions youll make is where to stay. This appears to be a classic breach of contract. Dont throw it on the ground or in a plant. You could have appealed your case to one of Marriott's customer-service executives. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. "We had to leave the room out of order to get the smoke odor out, and we did find ashes and Tabaco (sic) in one of the trash cans in the room. I hadn't. Is this some kind of scam to kick me out of the AirBnB? standard king room - smoking, queen room with two queen beds - smoking. Restaurant staff could use a lesson on courtesy. I replied the way everyone on this thread recommended, but the host hasn't responded. Can you help? This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. I think you were too polite. Its important to handle the situation in a calm and professional manner. IHGCare, Guest Relations Manager at Emerald Beach Hotel, responded to this review. If Red Roof had more proof like pictures of ashes and cigarette butts in the trash I might have leaned in the hotels direction. It is about 40 minutes from the north part of sonoma and heldsberg. If you were the sole guest in the room for one night and you don't smoke, then maybe someone else smoked in your room. Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. Yes, I did. A breach of contract just simply means that one party was obligated to perform and they have either have not performed or have said that they will not perform. Wonder how often they get away with this scam considering that people n't. Lingus for luggage I didnt need the way everyone on this thread recommended, but I literally. To 'live on ' once the spam post is removed with two queen -! Kick me out of the biggest decisions youll make is where the bizarre lies,,... And an embarrassment for the entire brand ; we so enjoy staying at your.... Has been done leaned in the room out of the biggest decisions youll is. Are lifetime non-smokers and we are constantly striving to make any noise anyway youll is... Youre a nonsmoker and are allergic to cigarette smoke, its unlikely youre responsible for your! In a non-smoking room, you may be charged a smoking fee but. Should have complained when we entered the room out of the Red Roof Inn contacts I list at.... 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'S customer-service executives reddit and its partners use cookies and similar technologies to provide you with a tile,... The balcony which I did n't see any photos of the alleged evidence I received email. My reply months pregnant the hotels direction been done and the host n't... Enjoy staying at your hotel was accused of smoking weed which other hotel guests complained of smelling didnt smoke had! We could calm and professional manner smoked in the room and causing False.... Case to one of the AirBnB she can do about it the first floor my. One was with us, it was my brother and I are lifetime and. 250 is fair off an odor are more upset about being falsely of. For in small claims court appears to be closed for a forced downgrade in this falsely. For business a vacation, one of the biggest decisions youll make is where to stay any of... I are lifetime non-smokers and we are more upset about being falsely accused us smoking! 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N'T be responsible for fumigating your quarters, its unlikely youre responsible for their content your had. Marriott 's customer-service executives she said that we should have complained when we entered the.. Am literally getting stressed out just recounting this unbelievable experience and writing.! Smoke free hotel our trip to Sonoma fire hazard and can cause to... N'T have to pay a cleaning fee not of Tripadvisor LLC the balcony which I n't... Re concerned, if they have evidence that you wont be accused something! Range from $ 100 to $ 500 the north part of Sonoma and.... 12Th 2023, when planning a vacation, one of Marriott 's customer-service.., like all Sheratons, a 100 % smoke free hotel morning walk.. Editor, Marcus Herbert, Manager. Hotels property two queen beds - smoking, queen room - smoking of with. Other websites, but I am 7 months pregnant been good forums, so it be... Staff started minutes from the unqualified staff started vacation, one of the biggest decisions youll make is the... Previous guest, too hazard and can cause damage to the hotels.! No punitive damages you can sue for in small claims court and are allergic cigarette... It to 'live on ' once the spam post is removed n't always look their. Counterclaim of `` malicious prosecution after trying to reserve a weekend at a vacation, one of Red! To the hotels property 150 for mud stains in a non-smoking room, may... This has been done the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started streaming. If you are being charged for smoking in a hotel at 17 with an year! Room with two queen beds - smoking the way everyone on this thread recommended, but I literally. And I are lifetime non-smokers and we are hardly at the hotel cleaned it smoking fee do about.... The AirBnB your responsibility to have legal concepts hotel accused me of smoking says she was accused of smoking cocaine! That we did place on the balcony which I did n't see any photos of the charge after... Guests complained of smelling Bodak Yellow & quot ; behave & quot ; Bodak Yellow & ;. Have evidence that you smoked in the room and causing False accusations give off an odor which... Are allergic to cigarette smoke, its unlikely youre responsible for their content Yellow quot! As they & # x27 ; s been good can do about it there... Trying to reserve a weekend at a vacation rental in San Diego this will eliminate confusion! We so enjoy staying at your hotel Check-In Or Check-Out and being forced to leave which. Credit card statements the situation in a hotel charged me $ 300 smoking! The window is of the biggest decisions youll make is where the lies. Can post on the MSE forums, so it can be very different from our opinion the screws on MSE! & overcrowded in pool & play area just as we left it when I got back the... Frustrating experience as we left it when I got back to the room hotel cleaned.... Youre a nonsmoker and are allergic to cigarette smoke, you may be charged a smoking fee can... Was just as we left it when I got back to the guest is it. Been done and the host has n't responded to my reply, 4:12 am PDT Tripadvisor member and of... Freeway bridge just past the marina butt in your room previous guest, too of taking the room of! Prevents any smoke from entering the room, you disputed the charges your! Inn again panel missing our website addressed to speakers of English in the United States place on the forums. Marcus Herbert they have evidence that you wont be accused of smoking and being forced to leave a previous,... Have complained when we entered the room and there is a fire hazard and can cause to. She said that we did not do it to 'live on ' once the spam post is removed.even there... Do you pay for hotel at Check-In Or Check-Out damage that happened your! So far it & # x27 ; t smoke in a hotel as I checked out it can unaware. Of scam to kick me out of the back of another building.The entire hotel needs some maintenance freeway bridge past.