Applications must be authorized to access the customer tenant before partner delegated administrators can use them. For example, id6c1c178c166d486687be4aaf5e482730 is a valid ID. For example, if you received the error code "AADSTS50058" then do a search in https://login.microsoftonline.com/error for "50058". Thank you! NgcKeyNotFound - The user principal doesn't have the NGC ID key configured. If this account is deleted from the app, delete it from the MFA registration page. Retry the request with the same resource, interactively, so that the user can complete any challenges required. If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. InvalidRequest - Request is malformed or invalid. TemporaryRedirect - Equivalent to HTTP status 307, which indicates that the requested information is located at the URI specified in the location header. Mandatory Input '{paramName}' missing from transformation ID '{transformId}'. AADSTS500021 indicates that the tenant restriction feature is configured and that the user is trying to access a tenant that isn't in the list of allowed tenants specified in the header, Access to '{tenant}' tenant is denied. This scenario is supported only if the resource that's specified is using the GUID-based application ID. We are unable to issue tokens from this API version on the MSA tenant. Created on October 31, 2022 Error Code: 500121 I am getting the following error when I try and access my work account to update details. DesktopSsoIdentityInTicketIsNotAuthenticated - Kerberos authentication attempt failed. Try signing in again. Timestamp: 2022-12-13T12:53:43Z. Created on March 16, 2021 Error Code: 500121 Dear all, Please help, i'm having a trouble after delete my phone number and MFA . Interrupt is shown for all scheme redirects in mobile browsers. XCB2BResourceCloudNotAllowedOnIdentityTenant - Resource cloud {resourceCloud} isn't allowed on identity tenant {identityTenant}. Developer error - the app is attempting to sign in without the necessary or correct authentication parameters. For further information, please visit. If you had selected the text option to complete the sign-in process, make sure that you enter the correct verification code. If it continues to fail. RequestBudgetExceededError - A transient error has occurred. Make sure that agent servers are members of the same AD forest as the users whose passwords need to be validated and they are able to connect to Active Directory. Although I have authenticator on my phone, I receive no request. NationalCloudTenantRedirection - The specified tenant 'Y' belongs to the National Cloud 'X'. Note: Using our Duo Single Sign-On for Microsoft 365 integration will avoid or resolve these issues. AppSessionSelectionInvalid - The app-specified SID requirement wasn't met. The system can't infer the user's tenant from the user name. OnPremisePasswordValidatorRequestTimedout - Password validation request timed out. DesktopSsoAuthorizationHeaderValueWithBadFormat - Unable to validate user's Kerberos ticket. MalformedDiscoveryRequest - The request is malformed. The device will retry polling the request. PasswordChangeCompromisedPassword - Password change is required due to account risk. DeviceInformationNotProvided - The service failed to perform device authentication. privacy statement. I also tried entering the code, displayed in the Authenticator app, but it didn't accept it niether. InvalidMultipleResourcesScope - The provided value for the input parameter scope isn't valid because it contains more than one resource. This content can help you with your work or school account, which is the account provided to you by your organization (for example, dritan@contoso.com). Microsoft may limit repeated authentication attempts that are perform by the same user in a short period of time. For more information about security defaults, seeWhat are security defaults? Client app ID: {appId}({appName}). NgcInvalidSignature - NGC key signature verified failed. Choose the account you want to sign in with. At the minimum, the application requires access to Azure AD by specifying the sign-in and read user profile permission. They may have decided not to authenticate, timed out while doing other work, or has an issue with their authentication setup. Check your app's code to ensure that you have specified the exact resource URL for the resource you're trying to access. SessionMissingMsaOAuth2RefreshToken - The session is invalid due to a missing external refresh token. If you set your battery optimization to stop less frequently used apps from remaining active in the background, your notification system has probably been affected. We've put together this article to describe fixes for the most common problems. Put the following location in the File Explorer address bar: Select the row of the user that you want to assign a license to. InvalidNationalCloudId - The national cloud identifier contains an invalid cloud identifier. When two-step verification is on, your account sign-in requires a combination of the following data: Two-step verification is more secure than just a password, because two-step verification requires something youknowplus something youhave. Change the grant type in the request. NgcDeviceIsNotFound - The device referenced by the NGC key wasn't found. If you don't see theSign in another waylink, it means that you haven't set up any other verification methods. ConditionalAccessFailed - Indicates various Conditional Access errors such as bad Windows device state, request blocked due to suspicious activity, access policy, or security policy decisions. Try disabling any third-party security apps on your phone, and then request that another verification code be sent. Correlation Id: 599c8789-0a72-4ba5-bf19-fd43a2d50988 To learn more, see the troubleshooting article for error. Add filters to narrow the scope: Correlation ID when you have a specific event to investigate. User needs to use one of the apps from the list of approved apps to use in order to get access. https://docs.microsoft.com/de-de/azure/active-directory/authentication/howto-mfa-userdevicesettings. Please try again in a few minutes. Contact the tenant admin. PassThroughUserMfaError - The external account that the user signs in with doesn't exist on the tenant that they signed into; so the user can't satisfy the MFA requirements for the tenant. Or, the admin has not consented in the tenant. OrgIdWsFederationSltRedemptionFailed - The service is unable to issue a token because the company object hasn't been provisioned yet. Any service or component is refreshed when you restart your device. AADSTS901002: The 'resource' request parameter isn't supported. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Ask Your Own Microsoft Office Question Where is the Account Security page? CredentialKeyProvisioningFailed - Azure AD can't provision the user key. when i try to login, "Sorry, we're having trouble verifying your account. The application developer will receive this error if their app attempts to sign into a tenant that we cannot find. If you still need help, select Contact Support to be routed to the best support option. AuthenticationFailed - Authentication failed for one of the following reasons: InvalidAssertion - Assertion is invalid because of various reasons - The token issuer doesn't match the api version within its valid time range -expired -malformed - Refresh token in the assertion isn't a primary refresh token. This article provides an overview of the error, the cause and the solution. Please try again. The account must be added as an external user in the tenant first. InvalidResourcelessScope - The provided value for the input parameter scope isn't valid when request an access token. The text was updated successfully, but these errors were encountered: @marc-fombaron Thanks for the feedback ! It may indicate a configuration or service error. Visit the Azure portal to create new keys for your app, or consider using certificate credentials for added security: InvalidGrantRedeemAgainstWrongTenant - Provided Authorization Code is intended to use against other tenant, thus rejected. InvalidCodeChallengeMethodInvalidSize - Invalid size of Code_Challenge parameter. If you had selected the text option to complete the sign-in process, make sure that you enter the correct verification code. DelegationDoesNotExistForLinkedIn - The user has not provided consent for access to LinkedIn resources. This documentation is provided for developer and admin guidance, but should never be used by the client itself. TenantThrottlingError - There are too many incoming requests. ProofUpBlockedDueToSecurityInfoAcr - Cannot configure multi-factor authentication methods because the organization requires this information to be set from specific locations or devices. LoopDetected - A client loop has been detected. OAuth2IdPRefreshTokenRedemptionUserError - There's an issue with your federated Identity Provider. This account needs to be added as an external user in the tenant first. Or, check the certificate in the request to ensure it's valid. OnPremisePasswordValidationAuthenticationAgentTimeout - Validation request responded after maximum elapsed time exceeded. RequestTimeout - The requested has timed out. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. OnPremisePasswordValidationAccountLogonInvalidHours - The users attempted to log on outside of the allowed hours (this is specified in AD). The user should be asked to enter their password again. UserStrongAuthClientAuthNRequired - Due to a configuration change made by the admin such as a Conditional Access policy, per-user enforcement, or because you moved to a new location, the user must use multi-factor authentication to access the resource. List of valid resources from app registration: {regList}. Try turning off battery optimization for both your authentication app and your messaging app. Timestamp: 2020-05-31T09:05:02Z. Please use the /organizations or tenant-specific endpoint. WsFedSignInResponseError - There's an issue with your federated Identity Provider. Go to Azure portal > Azure Active Directory > App registrations > Select your application > Authentication > Under 'Implicit grant and hybrid flows', make sure 'ID tokens' is selected. {resourceCloud} - cloud instance which owns the resource. Hopefully it helps. InvalidSamlToken - SAML assertion is missing or misconfigured in the token. OrgIdWsFederationMessageInvalid - An error occurred when the service tried to process a WS-Federation message. MsodsServiceUnretryableFailure - An unexpected, non-retryable error from the WCF service hosted by MSODS has occurred. This error also might occur if the users are synced, but there is a mismatch in the ImmutableID (sourceAnchor) attribute between Active Directory and Azure AD. If so, you can use this alternative method now. troubleshooting sign-in with Conditional Access, Use the authorization code to request an access token. Have a question or can't find what you're looking for? Authorization isn't approved. Some antivirus, proxy, or firewall software might block the following plug-in process: Temporarily disable your antivirus software. Correlation Id: 395ba43a-3654-4ce9-aead-717a4802f562 This attempt is from another country using application 'O365 Suite UX'. Invalid client secret is provided. This is a common error that's expected when a user is unauthenticated and has not yet signed in.If this error is encountered in an SSO context where the user has previously signed in, this means that the SSO session was either not found or invalid.This error may be returned to the application if prompt=none is specified. UserNotBoundError - The Bind API requires the Azure AD user to also authenticate with an external IDP, which hasn't happened yet. AuthorizationPending - OAuth 2.0 device flow error. If the app supports SAML, you may have configured the app with the wrong Identifier (Entity). Check the security policies that are defined on the tenant level to determine if your request meets the policy requirements. To authorize a request that was initiated by an app in the OAuth 2.0 device flow, the authorizing party must be in the same data center where the original request resides. ID must not begin with a number, so a common strategy is to prepend a string like "ID" to the string representation of a GUID. AuthenticatedInvalidPrincipalNameFormat - The principal name format isn't valid, or doesn't meet the expected. This information is preliminary and subject to change. What is Multi-Factor Authentication (MFA) Multi-factor Authentication, otherwise known as MFA helps fortify online accounts by enabling a second piece of information to login - like a one-time code. Saml2MessageInvalid - Azure AD doesnt support the SAML request sent by the app for SSO. DeviceNotDomainJoined - Conditional Access policy requires a domain joined device, and the device isn't domain joined. ChromeBrowserSsoInterruptRequired - The client is capable of obtaining an SSO token through the Windows 10 Accounts extension, but the token was not found in the request or the supplied token was expired. The suggestion to this issue is to get a fiddler trace of the error occurring and looking to see if the request is actually properly formatted or not. User account '{email}' from identity provider '{idp}' does not exist in tenant '{tenant}' and cannot access the application '{appid}'({appName}) in that tenant. Browse to Azure Active Directory > Sign-ins. The user object in Active Directory backing this account has been disabled. The Code_Verifier doesn't match the code_challenge supplied in the authorization request. InvalidClientSecretExpiredKeysProvided - The provided client secret keys are expired. This is a multi-step solution: Set up your device to work with your account by following the steps in theSet up my account for two-step verificationarticle. Turn on two-factor verification for your trusted devices by following the steps in theTurn on two-factor verificationprompts on a trusted devicesection of theManage your two-factor verification method settingsarticle. If you never added an alternative verification method, you can contact your organization's Help desk for assistance. Please contact the owner of the application. A link to the error lookup page with additional information about the error. Error may be due to the following reasons: UnauthorizedClient - The application is disabled. The specified client_secret does not match the expected value for this client. Application '{appId}'({appName}) isn't configured as a multi-tenant application. WsFedMessageInvalid - There's an issue with your federated Identity Provider. This is an expected part of the login flow, where a user is asked if they want to remain signed into their current browser to make further logins easier. NationalCloudAuthCodeRedirection - The feature is disabled. SsoUserAccountNotFoundInResourceTenant - Indicates that the user hasn't been explicitly added to the tenant. This type of error should occur only during development and be detected during initial testing. When I click on View details, it says Error code 500121. Developer error - the app is attempting to sign in without the necessary or correct authentication parameters. The application requested an ID token from the authorization endpoint, but did not have ID token implicit grant enabled. It can be ignored. Application '{principalId}'({principalName}) is configured for use by Azure Active Directory users only. @mimckitt Please reopen this, it is still undocumented. We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. Request Id: a0be568b-567d-4e3f-afe9-c3e9be15fe00 See. Choose your alternative verification method, and continue with the two-step verification process. Timestamp: 2022-04-10T05:01:21Z. ConflictingIdentities - The user could not be found. This can be due to developer error, or due to users pressing the back button in their browser, triggering a bad request. Restart the device and try to activate Microsoft 365 again. Please contact your admin to fix the configuration or consent on behalf of the tenant. DesktopSsoMismatchBetweenTokenUpnAndChosenUpn - The user trying to sign in to Azure AD is different from the user signed into the device. Use a tenant-specific endpoint or configure the application to be multi-tenant. OnPremisePasswordValidationTimeSkew - The authentication attempt could not be completed due to time skew between the machine running the authentication agent and AD. You are getting "Sorry, we're having trouble verifying your account" error message during sign-in. A client application requested a token from your tenant, but the client app doesn't exist in your tenant, so the call failed. Client assertion failed signature validation. InvalidScope - The scope requested by the app is invalid. To learn more, see the troubleshooting article for error. Error Code: 500121 Request Id: 81c711ac-55fc-46b2-a4b8-3e22f4283800 Correlation Id: b4339971-4134-47fb-967f-bf2d1a8535ca Timestamp: 2020-08-05T11:59:23Z Is there anyway I can fix this? UserStrongAuthEnrollmentRequired - Due to a configuration change made by the admin such as a Conditional Access policy, per-user enforcement, or because the user moved to a new location, the user is required to use multi-factor authentication. In the course of MFA authentication, youdeny the authentication approval AND youselect the Report button on the "Report Fraud" prompt. ForceReauthDueToInsufficientAuth - Integrated Windows authentication is needed. About Azure Activity sign-in activity reports: The token was issued on {issueDate} and the maximum allowed lifetime for this request is {time}. Saml2AuthenticationRequestInvalidNameIDPolicy - SAML2 Authentication Request has invalid NameIdPolicy. Created on April 19, 2022 Error code 500121 Hi everybody! Conditional access to see policy failure and success. Try to activate Microsoft 365 Apps again. InvalidXml - The request isn't valid. If you arent an admin, see How do I find my Microsoft 365 admin? Refresh token needs social IDP login. To remove the app from a device using a personal Microsoft account. You left your mobile device at home, and now you can't use your phone to verify who you are. UnauthorizedClient_DoesNotMatchRequest - The application wasn't found in the directory/tenant. DomainHintMustbePresent - Domain hint must be present with on-premises security identifier or on-premises UPN. For more information about how to set up the Microsoft Authenticator app on your mobile device, see theDownload and install the Microsoft Authenticator apparticle. CodeExpired - Verification code expired. Please contact your admin to fix the configuration or consent on behalf of the tenant. Access to '{tenant}' tenant is denied. These depend on OAUTH token rules, which will cause an expiration based on PW expiration/reset, MFA token lifetimes, and OAUTH token lifetimes for Azure. You'll have to contact your administrator for help signing into your account. Timestamp: 2020-05-30T08:50:26Z, here the same error: In the Troubleshooting details window click the "Copy to Clipboard" Link. User logged in using a session token that is missing the integrated Windows authentication claim. NgcDeviceIsDisabled - The device is disabled. DeviceOnlyTokensNotSupportedByResource - The resource isn't configured to accept device-only tokens. If it's your own tenant policy, you can change your restricted tenant settings to fix this issue. We recommend migrating from Duo Access Gateway or the Generic SAML integration if applicable. If you expect the app to be installed, you may need to provide administrator permissions to add it. Or, check the application identifier in the request to ensure it matches the configured client application identifier. Tip:If you're a small business owner looking for more information on how to get Microsoft 365 set up, visit Small business help & learning. Fortunately, that user won't be able to do anything with the alerts, but it also won't help you sign in to your account. Invalid or null password: password doesn't exist in the directory for this user. Have the user retry the sign-in and consent to the app, MisconfiguredApplication - The app required resource access list does not contain apps discoverable by the resource or The client app has requested access to resource, which was not specified in its required resource access list or Graph service returned bad request or resource not found. RetryableError - Indicates a transient error not related to the database operations. Error Code: 500121Request Id: d625059d-a9cb-4aac-aff5-07b9f2fb4800Correlation Id: 4c9d33a3-2ade-4a56-b926-bb74625a17c9Timestamp: 2020-05-29T18:40:27Z As far as I understand, this account is the admin account, or at least stands on its own. PasswordResetRegistrationRequiredInterrupt - Sign-in was interrupted because of a password reset or password registration entry. Please try again. Return to the Command Prompt and type the following command: In the new Command Prompt window that opens, type the following command: Type the dsregcmd /status command again, and verify that the. Invalid domain name - No tenant-identifying information found in either the request or implied by any provided credentials. First error: Status: Interrupted Sign-in error code: 50097 Failure reason: Device authentication is required. InvalidPasswordExpiredOnPremPassword - User's Active Directory password has expired. Contact your federation provider. To fix, the application administrator updates the credentials. Authorization is pending. Current cloud instance 'Z' does not federate with X. it seems like the MFA requirement is not being requested by the external tenant, since this user can access the content without being . MissingCodeChallenge - The size of the code challenge parameter isn't valid. For the steps to make your mobile device available to use with your verification method, seeManage your two-factor verification method settings. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. there it is described: NotAllowedByInboundPolicyTenant - The resource tenant's cross-tenant access policy doesn't allow this user to access this tenant. You'll need to talk to your provider. Unable to process notifications from your work or school account. I'm not receiving the verification code sent to my mobile device Not receiving your verification code is a common problem. I have the same question (16) Some of the authentication material (auth code, refresh token, access token, PKCE challenge) was invalid, unparseable, missing, or otherwise unusable. Make sure your phone calls and text messages are getting through to your mobile device. Developer error - the app is attempting to sign in without the necessary or correct authentication parameters. Your mobile device has to be set up to work with your specific additional security verification method. The request body must contain the following parameter: '{name}'. App passwords replace your normal password for older desktop applications that don't support two-factor verification. If you aren't an admin, see How do I find my Microsoft 365 admin? Error codes are subject to change at any time in order to provide more granular error messages that are intended to help the developer while building their application. Make sure your security verification method information is accurate, especially your phone numbers. Microsoft may limit or block voice or SMS authentication attempts that are performed by the same user, phone number, or organization due to high number of failed voice or SMS authentication attempts. ExpiredOrRevokedGrantInactiveToken - The refresh token has expired due to inactivity. Important:If you're an administrator, you can find more information about how to set up and manage your Azure AD environment in theAzure AD documentation. Select the following button to populate the diagnostic in the Microsoft 365 admin center: Run Tests: Teams Sign-in In the User Name or Email Address field, enter the email address of the user who's experiencing the Teams sign-in issue. PKeyAuthInvalidJwtUnauthorized - The JWT signature is invalid. MsaServerError - A server error occurred while authenticating an MSA (consumer) user. The client has requested access to a resource which isn't listed in the requested permissions in the client's application registration. OrgIdWsFederationNotSupported - The selected authentication policy for the request isn't currently supported. For more information, see theManage your two-factor verification method settingsarticle. WindowsIntegratedAuthMissing - Integrated Windows authentication is needed. Is there a way to check if my account is locked or if my mobile number can be added ? InvalidRequest - The authentication service request isn't valid. InvalidJwtToken - Invalid JWT token because of the following reasons: Invalid URI - domain name contains invalid characters. Maybe you previously added an alternative method to sign in to your account, such as through your office phone. Contact your IDP to resolve this issue. 1. going to https://account.activedirectory.windowsazure.com/UserManagement/MultifactorVerification.aspx?culture=en-US&BrandContextID=O365 2. selecting the user, choosing "Manage user settings" 3. selecting "Require selected users to provide contact methods again" You can follow the question or vote as helpful, but you cannot reply to this thread. Azure MFA detects unusual activity like repeated sign-in attempts, and may prevent additional attempts to counter security threats. If you've mistakenly made many sign-in attempts, wait until you can try again, or use a different MFA method for sign-in. Please feel free to open a new issue if you have any other questions. Note: The Repair option isn't available if you're using Outlook 2016 to connect to an Exchange account. DesktopSsoAuthenticationPackageNotSupported - The authentication package isn't supported. Open a support ticket with the error code, correlation ID, and timestamp to get more details on this error. NotAllowedTenant - Sign-in failed because of a restricted proxy access on the tenant. Send an interactive authorization request for this user and resource. This error can occur because the user mis-typed their username, or isn't in the tenant. If you have a new phone number, you'll need to update your security verification method details. Only present when the error lookup system has additional information about the error - not all error have additional information provided. You are getting You've hit our limit on verification calls or Youve hit our limit on text verification codes error messages during sign-in. Contact your system administrator to find out if you are behind a proxy or firewall that is blocking this process. GraphRetryableError - The service is temporarily unavailable. DesktopSsoLookupUserBySidFailed - Unable to find user object based on information in the user's Kerberos ticket. ID: 6f83a9e6-2363-2c73-5ed2-f40bd48899b8 Versio. SsoArtifactInvalidOrExpired - The session isn't valid due to password expiration or recent password change. An admin can re-enable this account. Actual message content is runtime specific. Have user try signing-in again with username -password. If you often have signal-related problems, we recommend you install and use theMicrosoft Authenticator appon your mobile device. For more details, see, Open a Command Prompt as administrator, and type the. This has been happening for a while now and all mfa authentications fail for the first one-time password, waiting 30sec and getting another one always works. As a resolution, ensure you add claim rules in. IdentityProviderAccessDenied - The token can't be issued because the identity or claim issuance provider denied the request. UserDisabled - The user account is disabled. Error Code: 500121 The request isn't valid because the identifier and login hint can't be used together. Have the user use a domain joined device. Contact the tenant admin. Error Code: 500121 When this feature is turned on, notifications aren't allowed to alert you on your mobile device. UnsupportedResponseMode - The app returned an unsupported value of. Invalid certificate - subject name in certificate isn't authorized. ClaimsTransformationInvalidInputParameter - Claims Transformation contains invalid input parameter. Provide pre-consent or execute the appropriate Partner Center API to authorize the application. InvalidGrant - Authentication failed. AudienceUriValidationFailed - Audience URI validation for the app failed since no token audiences were configured.