145 IT Help Desk jobs available in Mount Sinai, NY on Indeed.com. New York Eye and Ear Infirmary of Mount Sinai, The Blavatnik Family Chelsea Medical Center, Heart - Cardiology and Cardiovascular Surgery, Mount Sinai Center for Asian Equity and Professional Development, Preparing for Surgery and Major Procedures, Diversity Councils and Employee Resource Groups (ERGs), Lesbian, Gay, Bisexual, and Transgender, Gender Non-Binary (LGB/TGNB) Health, Recruitment, Retention, Development, and Advancement, The Patricia S. Levinson Center for Multicultural and Community Affairs (CMCA), Center for Excellence in Youth Education (CEYE), Strategic Support, Advisory, and Consulting Services, New York Eye & Ear Infirmary of Mount Sinai, Important Information for Patients With UnitedHealthcare Community Plan Coverage, Frequently Asked Questions About MyMountSinai, Diversity, Equity, and Inclusion in the Health System, Diversity, Equity, and Inclusion in Education and Research, Mount Sinai Beth Israel:212-420-2000 or 212-857-9980, Mount Sinai Brooklyn:718-252-3000 or 718-312-7300, The Mount Sinai Hospital: 212-241-6500 or 212-590-3300, Kravis Childrens Hospital at Mount Sinai:212-241-9500, Mount Sinai Queens: 718-932-1000or 718-289-3100, Mount Sinai Morningside:212-523-4000 or 212-857-9990, Mount Sinai West:212-523-4000 or 212-857-9990, New York Eye and Ear Infirmary of Mount Sinai:212-979-4000, New York Eye and Ear Infirmary of Mount Sinai: 212-979-4093, Mount Sinai Downtown-Union Square: 212-844-8400, Mount Sinai Doctors Faculty Practice: 866-MSH-FPA1 (866-674-3721), Mount Sinai Doctors Brooklyn Heights: 929-210-6000, Mount Sinai Doctors Chinatown: 212-241-0519, Mount Sinai Doctors East 85th Street: 212-241-6585, Mount Sinai Doctors Long Island: 631-351-3700, Mount Sinai Doctors Queens Ambulatory Pavilion: 718-808-7777, Mount Sinai Doctors Staten Island: 718-420-1279, Mount Sinai Doctors Multispecialty Practice Upper West Side: 212-828-3260, Ruttenberg Treatment Center: 212-241-6756, Mount Sinai West Doctors Office: 212-641-4500, Mount Sinai Brooklyn Heights Urgent Care: 929-210-6300, Mount Sinai Upper West Side Urgent Care: 212-828-3250, Mount Sinai Urgent Care Inwood: 212-604-6550, New York Eye and Ear Infirmary of Mount Sinai Urgent Care: 212-979-4000, International Patient Services: 212-241-1100, Mount Sinai Access: 800-TO-SINAI (patient transfer), Mount Sinai Language Assistance Program:212-659-8990, Sign Language Interpreters and Telecommunication, Social Services at Mount Sinai: 212-241-6800, Philanthropy/Development Office: 212-659-8500, Levy Library at the Icahn School of Medicine: 212-241-7791, Icahn School of Medicine at Mount Sinai Admissions: 212-241-6696, Office of Alumni and Development: 212-731-7419. All Principal Investigators with IRB approval can request a Research Custom Workflow Design build. For more information, refer to SOP 103, the SOP for Scheduling a Research Study. Provided help desk support. the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance . Academic Informatics and Technology (AIT), with the Gustave L. and Janet W. Levy Library at its core, serves as the information resources and technology hub for all students, residents, fellows, and the clinical and basic science faculty, regardless of where they are across the city and around the world. This is a one-time procedure. Help Desk Analyst Mount Sinai Health System Feb 2023 - Present 3 months. AV Support. We are Here to Help. View a list of frequently called numbers . * . Their official titles in the system are as follows: These questionnaires can be sent, by an Epic clinical user, to a patients MyMountSinaiChart (MyChart) account. Epic's research functionality at MSHS includes: It is the policy of the Mount Sinai Health System (MSHS) that the signed informed consent forms (ICFs) of patients enrolled in an intervention clinical trial are scanned into Epic. Junior IT Specialist. Text START to 90846 to join. Meeting your business and personal technology needs, Wireless Access for Faculty, Staff, and Students. Visit the Epic Learn Center in PEAK for information regarding the training requirements based on your role. mswpatientrelations@mountsinai.org or (212) 523-7225, Mount Sinai Beth Israel Patient Relation office: Once you have validated that the data are as expected, the analyst will do the final data pull for your date range requested, and send you the final data report. After a study has been approved by the IRB it can be made available in Epic. If you do not remember any of this information, or you do not have a valid e-mail address on file, you will have to contact your MyMountSinai help desk at 1 855-343-3470 to help you regain access to your MyMountSinai account. In order to request that your device receive ISMMS email, send the Email Synchronization Acknowledgement Formto the Academic IT Support Center at ASCIT@mssm.edu. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Talent Acquisition team at P: 646-605-4310 or click on the Live Chat icon below! . endobj Cleaning and sanitationsupplies are available upon request. A patient can match clinical data related to age, diagnosis, and lab results, for example. Research Custom Workflow Design comprises the combination ofEpicEHR tools used in everyday practice, but customized for the research study. 9 desktops available; . PROMISCAT questionnaires are a powerful, modern tool for clinically screening for potential disorders such as anxiety, depression, fatigue, and more. Residents & Fellows please click onResidents/Fellowsto view library resources and services available. The following Slicer Dicer training modules are available: Contact the IT Help Deskor (212) 241-HELP. This is an Epic-based tool that is set up to notify clinicians with an alert when patients match research criteria for a particular research study. All users accessing Mount Sinai e-mail as well as select core systems must first connect using our Virtual Private Network (VPN) with two-factor authentication. | Please contact the MyMountSinai support desk at 1-855-343-3470. Mount Sinai Access is a 24/7 concierge service available to assist physicians, patients, and family members connect with one of our highly trained specialists. Click Register. as well as investigational drugs or biologics from Investigational Drug Services (IDS) must be ordered in Epic. Select one of the available PROMIS questionnaires and click the ACCEPT button. From the Doc or Apple Menu, select System Preferences, as shown below. The Epic Applications Team will contact you by phone or email within two business days of receiving your ticket. All other inquiries and general questions can be directed to our main switchboard at 212-241-6500 or 212-590-3300. 305.674.2777 - Foundation; 305.674.2777 - Giving; Aventura Mount Sinai Emergency Center, Physician Offices, Cancer Center and Diagnostic Center Aventura. OT, PT, SLP, RT. 1000 10th Avenue Once connected to the network, they need to open an Internet browser and review our wireless network guidelines. endobj Compose the subject and body of your patient message and click ADD QUESTIONNAIRE.. Epic is the main electronic health record system (EHR) used at MSHS, to which MSHS is migrating its hospitals and practices. Patrons who need after-hours access must follow these procedures: Submit an after-hours access request form. Mount Sinai West Medical Library Since the questions are Computer Adaptive, the answer to one question or set of questions will determine the following questions or set of questions that the participant is asked. Double-click the Network and Dial-up Connections icon. Researchers are encouraged to submit their requests to the Epic Reporting Team as soon as possible before they wish to have data. Mount Sinai Hospital Joseph & Wolf Lebovic Health Complex 600 University Avenue Toronto, ON M5G 1X5 . If you do not remember the token, please contact the Mount Sinai Service Desk @ 212-241-4357 (4HELP). Log into Epic Hyperspace and click the inbasket icon. '/}:1@4O.AAggM6$&/]IYV[N=V a5. Your administrative manager will need to log in to request access for a network email account. Compared to questionnaires with static content, the content within PROMISCAT questionnaires are dynamically generated based on the participants answers. If your department has a Quality Improvement Board, the signed letter of approval may come from your units Quality Improvement Board. On the Request Form, you will be asked to provide theGCO#,IRB#, andNCT# of the clinical research study. Visit or contact ASC-IT (ISMMS Academic IT Support Center)Levy Library, Annenberg 11, By phone: 1-212-241-7091Via email: ASCIT@mssm.edu. The Mount Sinai Hospital and Mount Sinai Queens: 212-241-4357 The Icahn School of Medicine at Mount Sinai: 212-241-7091 Mount Sinai Beth Israel, Mount Sinai Brooklyn, Mount Sinai St. Luke's and Mount Sinai West: 212-523-6486 As you embark on this next phase of your medical career, we want to ensure that you have all the resources and assistance you need to succeed. IT Help Desk. _____________________________________________________________________________. Please ask the help desk associate to assign the ticket to the MyChart team. Once the patient completes the questionnaire, it will be available in both your Epic Hyperspace inbasket, as well as chart review. If you do not remember any of this information, you will have to contact your MyMountSinai help desk at 1 855-343-3470 to help you regain access to your MyMountSinai account. Slicer Dicer is an Epic-based self-service cohort query tool that allows users to have quick views into patient populations. This will ensure that no patient is asked twice. Once you have received notification that your account has been activated, you must download and installCompany Portal to access your email. At this time, Mount Sinai does not have the ability to make any changes to the content within the PROMIS CAT questionnaires that are in the MSHS Epic system. A consortium of nine Clinical and Translational Science Award (CTSA)-holding institutions, headed by Northwestern, worked with electronic health record system (EHRs) vendors to integrate PROMISCATs into EHRs. Epic data is only available from the time that the Epic system went live at each hospital and practice, which at the earliest is 2006 for ambulatory practices surrounding the Mount Sinai Hospital (MSH), and 2011 for inpatients at MSH. Once guests click on "ACCEPT" acknowledging that they accept these conditions and agree to conform to the policies, they will be ready to browse the web and use most Internet services. There is no cost for the basic use of these PROMISCAT questionnaires. Privacy Policy To close out aclinical trial altogether, call email ITHELPDESK@mountsinai.org and provide them with the following information: Short Study Name (to uniquely identify protocol): __________________, Brief Description (Intervention, etc. Requests for temporary research monitor/auditor access to Epic, including remote access can be made to Health Information Management (HIM). Exceptions are HIV or Psychiatry research studies. A meeting/call will be scheduled to discuss the project with the study team and a clinical informatics representative at the earliest convenience for all, generally within two weeks. Academic IT Support Center Hours After Hours Technology Support When a request is made, the Epic Applications Team will provide a cost estimate based on the complexity of the build. Slicer Dicer data are pulled from the Epic electronic health record systems (EHR) backend data warehouse (Caboodle). Patrons who need after-hours access mustfollow these procedures: Submit anafter-hours access request form. Monday - Friday, year round work. $15 to $20 Hourly. | LCA Notices. All interventional clinical trials (e.g., trials involving drugs or devices) are required to be registered in Epic. You may reach Patient Relations by email or by phone. Click once with your RIGHT mouse button on the Local Area Connection. Library staff will send a confirmation that the form has been received and processed by security. Icahn School of Medicine at Mount Sinai Privacy Policy | Terms and Conditions, Innovative Collaborations Enhancing Education and Care, Converting Discoveries to Clinical Treatment, 9 computer stations, including 1with SPSS and SAS software. The situation for which CTAs are most appropriate is when patients are seen by a provider that is part of the inclusion group that will see the alert soon after alert is created. 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